delivery-info

How much will delivery cost?

At Frillo, what we add at the end of your transaction is a delivery & fulfilment charge to cover our costs of organising the transaction and getting the products to you. Unlike other online marketplaces, we won’t charge you multiple delivery fees if you buy multiple products from different suppliers.

Product Spend Delivery and Fulfilment Charge (UK only)
£1 – £50 £9.95
£50 – £150 £6.95
£150 FREE *

  *GREAT NEWS! To give you even better value for money we’re offering free delivery on orders over £150! Hurry, though – it’s for a limited time only! There are a couple of exceptions though, when we need to include a little extra cost;

  • if you are wanting delivery to either the Highlands or the Islands, there will be an additional delivery charge of £25, or
  • if you are buying a heavy furniture item there will be an additional delivery charge of £40.

Unfortunately, we do not ship products outside of the UK.

If you have any questions about the delivery policy of Frillo, the best thing to do is either give us a ring, on 0800 612 1188, or drop us an email at customer.service@frillo.co.uk and a member of the customer service team will be happy to explain in more detail.

OK, that’s pretty good, but how long will it take?

DELIVERY-INFOGRAPHIC-5 In most instances, assuming the relevant suppliers have stock and you place your order before 3pm, we do our best to get your items to you the next working day. Please note: if you have ordered multiple products, you may receive multiple deliveries due to supplier stock levels. There are a couple of exceptions here as well:

  • Furniture items take at least 7 working days; certain furniture requires longer as this is made to order before despatch (if unsure, please get in touch!)
  • Delivery to the highlands and islands is usually 2 working days.

There is another exception to this rule, and that is on OCee chairs. OCee deliver chairs to different areas of the country on different days, and this takes place the week following your order. The delivery schedule for OCee is:

Monday Tuesday Wednesday Thursday Friday
Buckinghamshire Cornwall Staffordshire Leicestershire Northampton
Oxfordshire Devon Shropshire Lincolnshire Bedfordshire
Berkshire Somerset Birmingham Derbyshire Hertfordshire
Surrey Wiltshire Cheshire Notthnghamshire Essex
Middlesex Gloucestershire Lancashire Yorkshire Suffolk
Kent Worecestershire Wirral County Durham Cambridgeshire
Sussex Warwickshire Gwtnedd   Norfolk
Hampshire South Powys     Scotland

Therefore, if you order a chair from OCee on Monday and you live in Cornwall, your chair will be delivered in 8 days (a week on Tuesday, the day that Cornwall deliveries are made). If your delivery location isn’t featured here, or you would like any help, please do give us a ring (0800 612 1188) or drop us an email (customer.service@frillo.co.uk) and one of the team will be happy to help.

Anything else?

Our deliveries are made by an external courier service, and always require a signature. For this reason, we’ll need someone to be available to sign for the parcel. Should nobody be available, or should the delivery address be incorrect, delivery will be attempted a total of three times before failure – in the case of failure, goods will be returned to the warehouse and we will require payment of a second delivery fee in order to resend these to you.