Competition Terms and Conditions

Anyone who wishes to enter a competition must do so with a valid email address. Winners will be picked at random. Frillo reserve the right to refuse prizes to anyone found to have broken the rules. 

Terms of Sale

Please read the following terms and conditions of use as they form a contract which is legally binding upon you. General 1. Definitions “Frillo” Frillo Limited (‘we’) is a company registered in England (Company No. 8244267) and our registered office is at Princes House, Wright Street, Hull, East Yorkshire, HU2 8HX. ‘Website’ ‘you’ as a visitor to the Website. 2. Introduction 2.1 Welcome to our website ( (the ‘Website’ or the ‘site’) 2.2 These Terms and Conditions are supplemented by our Privacy Policy, our Promotions Terms and our Terms for Business Customers (if you are a Business) and they are binding upon you. 2.3 The following Terms and Conditions will apply when you visit, browse, or use this Website. We ask that you read these Terms and Conditions of use carefully before you start to use the Website. By using the Website, you indicate that you accept these terms and conditions and that you agree to abide by them. If you do not agree to these terms and conditions, please refrain from using the Website and please do not register as either a Business Customer or a Personal Customer. 3. Using the website 3.1 You may not use this Website for any reason other than browsing and shopping or for placing an order at the Website. 3.2 You agree not to post or transfer to the Website any material which might damage software or hinder the performance of any other parties’ computer system. You agree to indemnify us in respect of liabilities, losses, expenses or other costs whatsoever incurred as a result of a breach of your obligations of this condition including, but not limited to, any claims made against us by any third party. 3.3 In consideration of agreeing to your use of the Website, you acknowledge that the ownership in any intellectual property rights (including for the avoidance of doubt, copyright, database rights and trade marks) in the Website belongs to us or is licensed to us. Accordingly, no part of the Website (or its source code) may be used, transferred, copied or reproduced in whole or in part in any manner other than for the purposes of utilising the Website for the purpose set out in these Terms and Conditions. You may not use any method of systematic retrieval of content from this Website to create or compile, directly or indirectly, a collection, compilation, database or director (whether through robots, spiders, automatic devices or manual process) without written permission from us. 3.4 You must not modify the paper or digital copies of any materials you have printed or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status as the authors of the material on our site must always be acknowledged. 3.5 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. 3.6 If you print, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, destroy or return any copies of the materials you have made. 3.7 You may not link the Website to any other website without our express authority in writing. Furthermore we do not make any warranties, representations or undertakings about the content of any other website which may be referred to or accessed via hypertext link with the Website and we do not endorse or approve the content of such third party websites. 3.8 Please be aware that to the extent permitted by law, and except as expressly provided for elsewhere in these terms and conditions, we do not accept liability in respect of your use or reliance on the Website. This does not affect your rights as a consumer in relation to purchases made through the Website. 3.9 We reserve the right to refuse access to the Website, terminate your registration, remove or edit content, from the Website at our discretion. 3.10 We reserve the right to alter the functionalities and features of the Website and to permit or restrict access to certain areas of the Website to you for any reason. 4. Your password and account 4.1 When you place your first order with us you will be asked to provide an email address and password which will be used to set up your own Frillo account which can be accessed in the future by clicking on the my account button at the top of the homepage and filling in the relevant details. 4.2 You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. 4.3 You agree to accept responsibility for all activities that occur under your account or password. 4.4 You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. 4.5 Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. 4.6 You must not misrepresent your identity 5. Third party links and communications 5.1 The content displayed on the review sections of the Website and any third party advertisements of the Website is provided or posted by third parties (‘Third Party Content’). We are not the author of that content, whether contributed by contributors or paid content providers. Neither we nor any of our affiliates, directors, officers or employees has entered into any sales agency relationship with such third party by virtue of our display of the Third Party Content on the Website. Any third party content is the sole responsibility of the party who provided the content. We are not responsible for the accuracy, propriety, lawfulness or truthfulness of any third party content, and shall not be liable to you in connection with your reliance of such Third Party Content. 5.2 We may allow you access to content, products or services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise) to Third Party’s websites. You are advised to read such websites’ terms and conditions and/or privacy policies before using them. You acknowledge that we have no control over third party websites, that we do not monitor such websites, and that we are not responsible or liable to anyone for such websites or for any content, products or services made available on such websites 6. Reviews and uploading material to our site 6.1 Whenever you make use of a feature that allows you to upload material or contribute a review to our site, you must comply with the content standards set out in condition 7. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty. 6.2 Any material or reviews you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. 6.3 We will not be responsible, or liable to any third party, for the content or accuracy of any reviews or materials posted by you or any other user of our site. 6.4 We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in condition 7. 6.5 We are under no obligation and do not oversee, monitor or moderate any reviews posted on our site, and we expressly exclude our liability for any loss or damage arising from the use of or reliance on any reviews or material uploaded to our site by third parties. 7. Content standards 7.1 These content standards apply to any and all material which you contribute to the Website (contributions). 7.2 You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole. 7.3 Contributions must: 7.3.1 Be accurate (where they state facts). 7.3.2 Be genuinely held (where they state opinions). 7.3.3 Comply with applicable law in the UK and in any country from which they are posted. 7.4 Contributions must not: 7.4.1 Contain any material which is defamatory of any person. 7.4.2 Contain any material which is obscene, offensive, hateful or inflammatory. 7.4.3 Promote sexually explicit material. 7.4.4 Promote violence. 7.4.5 Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age. 7.4.6 Infringe any copyright, database right or trade mark of any other person. 7.4.7 Be likely to deceive any person. 7.4.8 Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence. 7.4.9 Promote any illegal activity. 7.4.10 Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety. 7.4.11 Be likely to harass, upset, embarrass, alarm or annoy any other person. 7.4.12 Be used to impersonate any person, or to misrepresent your identity or affiliation with any person. 7.4.13 Give the impression that they emanate from us, if this is not the case. 7.4.14 Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse. 8. Limitation of liability – your attention is particularly drawn to this condition 8.1 This condition 8 sets out our entire liability (including any liability for the acts or omissions of its employees, agents, consultants, and subcontractors) to you in respect of:- 8.1.1 any breach of these Terms & Conditions; 8.1.2 any representation, statement or tortious act or omission (including negligence) arising under or in connection with these Terms and Conditions. 8.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Terms and Conditions. 8.3 Nothing in these Conditions limits or excludes our liability: 8.3.1 for death or personal injury resulting from negligence or on the part of Frillo or its employees. 8.3.2 for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation on the part of Frillo or its employees. 8.4 Subject to condition 8.3 we shall not be liable for: 8.4.1 loss of profits; or 8.4.2 loss of business; or 8.4.3 depletion of goodwill and/or similar losses; or 8.4.4 loss of contract; or 8.4.5 loss of use; or 8.4.6 loss of corruption of data or information (including but not limited to any contributions submitted or posted on the Website); or 8.4.7 any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses. 8.5 In any event, subject to condition 8.3 our total liability shall be limited to £100. 9. Events beyond our reasonable control We shall not be in breach of these Terms and Conditions nor shall we be liable for any failure or delay in performance of any obligations under these Terms and Conditions arising from or attributable to acts, events, omissions or accidents beyond its reasonable control including but not limited to any of the following: 9.1 acts of God including but not limited to fire, flood, earthquake, wind storm or other natural disaster; 9.2 war, threat or preparation for war, arms conflict, imposition of sanctions, embargo, breaking off of diplomatic relations or similar actions; 9.3 terrorist attack, civil war, civil commotion or riots; 9.4 nuclear, chemical or biological contamination or sonic boom; 9.5 fire, explosion or accidental damage; 9.6 adverse weather conditions; 9.7 collapse of building structures, failure of plant machinery, machinery, computers or vehicles; 9.8 any labour dispute including but not limited to strikes and lockouts; 9.9 non-performance by suppliers or sub-contractors and interruption or failure of utility service including but not limited to electric power, gas or water; 9.10 any loss of internet service, whether in connection with the Website’s server, or the server used by a Contributor or Administrator or user. 10. Suspension and termination 10.1 We will determine, in our discretion, whether there has been a breach of our Terms and Conditions through your use of the Website. When a breach has occurred, we may take such action as we deem appropriate. 10.2 Failure to comply with our Terms and Conditions may result in our taking all or any of the following actions: 10.2.1 Immediate, temporary or permanent withdrawal of your right to use the Website. 10.2.2 Immediate, temporary or permanent closure of your account. 10.2.3 Issue of a warning to you. 10.2.4 Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach. 10.2.5 Further legal action against you. 10.2.6 Disclosure of such information to law enforcement authorities as we reasonably feel is necessary. 10.3 In the event your registration is terminated for any reason or you stop using the Website, you agree that conditions 8 and 11 shall remain in full force and effect. 11. Governing law and jurisdiction The governing law of these Terms and Conditions is English law and you hereby irrevocably submit to the non- exclusive jurisdiction of the Courts of England. This does not affect your statutory rights as a consumer to bring claims in your local jurisdiction. 12. Variation 12.1 We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the Website. Price comparison All copyrights, trademarks and trade names are acknowledged. Prices and/or product specifications are as published by names suppliers on their own website(s) on the date(s) shown and may be varied at any time without notice. Prices compared assumed all products offered are of the same specification on the applicable date(s). Information shown here is for personal use and guidance only and does not constitute any contractual representation or warranty. Liability for errors, omissions or consequential loss is expressly disclaimed. Prices shown exclude VAT, but where possible do include and accommodate discounts and multi-buy savings, however, Frillo accepts no liability for any errors or omissions with regards to the price comparison. Promotions terms 1. General 1.1 These Promotions Terms and Conditions are supplemented by our Terms and Conditions of Website Use and our Privacy Policy and they are binding upon you. 1.2 From time to time on (the ‘Website’) we run promotions. 1.3 Only one promotion can be used per order unless expressly indicated otherwise. A promotion may not be used in combination with other promotions or used to collect reward points except where specified. 1.4 Promotional items that you purchase (either free of charge or at a proportional rate) do not qualify nor count towards your basket value in order to redeem further free promotional items. We reserve the right to cancel any order(s) which we deem to have attempted to purchase promotional items in order to increase basket size to qualify for further promotions. From time to time certain products may be excluded from current promotions and any such exclusion will be notified to you through a notice on the Website. 1.5 Excluded products will not count towards any qualifying conditions for offers and will not benefit from any promotional discount. 1.6 All promotions are subject to availability and while stocks last. We reserve the right to end a promotion at any time. 1.7 We shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any promotion or any failure or inability of a customer to take advantage of a promotion for any reason. 1.8 All promotional activity and discount codes are subject to limitations set internally by Frillo Limited. These limitations may change at any point without pior notice. 2. Free gifts For the purpose of this section the term ‘gift’ refers to anything given by Frillo to you for free so could include physical items, monetary rewards or money equivalents such as credit or vouchers. 2.1 From time to time we may offer free gift promotions on the Website. In order to claim a free gift you must quote the relevant gift code when placing your online order or satisfy the threshold requirements to qualify for said free gift; When shopping online, please enter the gift code in the ‘Promotional Offers’ box in your shopping basket and follow the on-screen instructions. 2.2 Delivery or postal charges may be payable by you in respect of free gifts and this will be made clear to you on the website where the free gift is advertised, or in the case of winning a prize, be made clear to you once you have been chosen as the winner of said prize. 2.3 Where a free gift is offered subject to a minimum spend requirement, VAT and supplementary charges (such as delivery or handling) may still be payable and shall not count towards a minimum spending requirement. 2.4 If you qualify for a free gift by satisfying a minimum spend threshold and you decide to return some of the goods purchased (and not the free gift) and therefore reducing your order value below the minimum spend threshold, we reserve the right to charge full retail price for the free gift.  This amount will be deducted from any refund due back to you for the returned items. 2.5 Similarly, where a free gift is offered subject to the purchase of a specified item, if you decide to return the specified item, you will need to return (at your cost) the free gift to receive a credit or refund otherwise we reserve the right to charge full retail price for the free gift and deduct this amount from any refund due back to you. 2.6 Gifts that are promoted within our catalogues are only available to the recipient of that catalogue and validation may be required before your order can be processed. 2.7 Gifts are limited to one per customer per week unless otherwise stated. Only one gift can be claimed with each order and our gift coupons cannot be used in conjunction with any other special offers.  We reserve the right to substitute with a product of equal or greater value in the event that stock of a selected gift item becomes unavailable. 2.8 Where possible free gifts earned will be dispatched with your order. If that is not possible we aim to deliver your free gift within 28 working days of you placing your order. 2.9 Free gifts may be awarded in response to the customer providing certain details or information and in which case we reserve the right to withhold the free gift if it is found the customer has submitted details more than the allowed number of times. If no limit is published, the number of entries a customer is eligible to make shall be limited to 1 by default. 2.10 The deadline for submissions will be clearly marked on competitions and any submission made after this point shall be null and void, but, if the competition is structured so, may still be chargeable. 2.11 If the gift is eligible for free delivery to the customer, this delivery will be attempted twice at the expense of the company. If delivery fails on both of these occasions the cost of delivery will become the customer’s liability, at which point they may cancel delivery of the gift if they so wish. 2.12 We reserve the right to withhold any prize, gift or reward if it is found the customer is in breach of any of the terms outlined in these terms and conditions. 3. Coupons 3.1 From time to time we may send you by email or post web-coupons. These are codes which you may input on our website to qualify for certain promotions. Web coupons are subject to these Terms and Conditions and any terms and conditions notified to you at the time of issuance of the web-coupon. 3.2 A web-coupon is redeemed by entering its code at the appropriate point in the purchase process on the Website. 3.3 We reserve the right to withdraw or cancel a web-coupon for any reason at any time. 3.4 Web-coupons cannot be exchanged for cash [or be used to purchase gift vouchers]. 3.5 Unless expressly stated at the time of issue, each web-coupon will be valid for use by the recipient of the web-coupon and by such recipient only once and may not be used in conjunction with any other promotion. 3.6 In accordance with guidelines from HM Revenue and Customs, a web-coupon is treated as cash, therefore VAT is due on the full value of an order and you will be required to pay VAT on the full value of the order, unless otherwise stated in any terms accompanying the web coupon. 3.7 Web-coupons may only be used at the Website. 3.8 From time to time certain products may be excluded from web-coupon offers and any such exclusion will be notified to you along with the web-coupon or through the Website. 3.9 Web-coupons may be limited to redemption in respect of certain products or certain products may be excluded from the ambit of use of the web-coupon, in which case notice will be given to you at the time of issue of the web-coupon. 3.10 Excluded goods and services will not count towards any qualifying conditions for offers and will not benefit from any promotional discount. 3.11 No web-coupon may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, without our prior written permission. 3.12 Web-coupons distributed or circulated without the written approval of Euroffice, for example on an Internet message board or on a “bargains” website, are not valid for use and may be refused or cancelled. 3.13 When you use an web-coupon you warrant to us that you are the duly authorised recipient of the web-coupon and that you are using it in good faith. 3.14 If you redeem, attempt to redeem or encourage the redemption of web-coupons to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence. 3.15 If we reasonably believe that any web-coupon is being used unlawfully or illegally we may reject or cancel any web-coupon and you agree that you will have no claim against us in respect of any rejection or cancellation. We reserve the right to take any further action it deems appropriate in such instances. 3.16 If we refuse a web-coupon submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order. 4. Competitions 4.1 From time to time we run free to enter prize competitions on the Website. 4.2 Competitions are open to residents of the United Kingdom who access the Website from the United Kingdom. All participants must be aged 18 or over (‘Participants’). In consideration of us making the Competitions available to you, you agree to be bound by these Promotions Terms and Conditions. 4.3 Employees of frillo Limited, its subsidiaries or affiliated entities and their immediate family members are not eligible to enter prize competitions. 4.4 All competitions will state the opening date and time and the closing date and time and the competition will only be open for that term. 4.5 All competitions on our Website are free to enter. 4.6 All Participants will be asked to submit their name, telephone number, address and e-mail address. This information will be used to notify the winner and deliver any prize. Your personal information will be processed in accordance with our Privacy Policy. 4.7 The winner will first need to qualify for the competition by passing the skill, judgement or knowledge test in accordance with the rules of the specific competition, the winner will then be chosen at random from those Participants who have successfully passed the skill, judgement or knowledge test (the ‘Winner’). Our decision is final and no correspondence will be entered into. 4.8 A Winner will receive the prize detailed on the competition entry page (the ‘Prize’). The Prize is non transferable. There is no cash or other alternative. We reserve the right to substitute a Prize of like value in the event that the awarded prize is unavailable for any reason whatsoever. 4.9 Winners of the competition will be notified by e-mail as soon as reasonably practicable after the competition has ended. Prizes will either be emailed to the Participant’s registered email address where the prize is a non-physical digital item (such as a web coupon), sent to the Participant’s registered address or where the prize consists of Frillo-cash, credited to the Participant’s account. 4.10 Winners of the competitions may be displayed on the web site in the format title surname area e.g. Mr Jones from Birmingham. You hereby consent to this use. 4.11 Competitions may be subject to additional rules. If so, these additional rules will be listed on the relevant competition entry page and form part of this agreement. 4.12 By registration on entry to the competition, Participants indicate that they have accepted these Terms and Conditions. 4.13 We accept no responsibility or liability for loss to any person or property relating to the award of any prize, save for death or personal injury caused by our negligence for which our liability is unlimited. 4.14 We reserve the right to cancel the award of the Prize at its sole discretion without prior notice if the Prize cannot be delivered to the postal address indicated by the Winner and is returned to us. 4.15 Should we cancel a win for the above reason or otherwise in our sole discretion no form of compensation will be offered to the Winner. 4.16 We will not be liable for any malfunction or event beyond our reasonable control which prevents entry to the competition or fulfilment of the prize. By participating in the competition Participants agree to this condition. 4.17 We will not be liable for any loss or damage to property whether material, financial or other which may occur when taking part in the competition. Frillo Cash From time to time and for reasons detailed below you may be entitled to claim rewards in the form of Frillo-cash. Successful claiming of Frillo-cash will require you to be a registered Frillo account holder so that there is an account for the cash to be attributed to. Frillo-cash is a form of electronic currency which, although possessing no cash value, should be treated as though it does. Please note that the benefits of our reward scheme are intended for the use of the individual listed on the account and in order for Frillo-cash to be applied to your account, you must be logged in. You may be eligible for Frillo-cash for one of the following reasons; 1. For placing an order over and above a certain threshold level as instructed by a previously issued coupon. 2. As remuneration for returns or as a result of the complaints procedure at our complete discretion. 3. For introducing a friend to Frillo who subsequently places an order with 4. For reasons over and above these three down to the complete discretion of the management of Frillo ltd. From time to time we may run promotions where you can qualify for additional Frillo-cash, over and above the reasons outlined above. You may also qualify for additional Frillo-cash by entering and winning our competitions, completing surveys or participating in other research programmes. The amount of additional Frillo-cash that you may be entitled to will be advertised on the website and/or via email. You Frillo-cash will accumulate automatically when you earn it, providing you are logged into your account at the time of earning. Using your Frillo-cash After being awarded Frillo-cash it will become active on the account to which it is associated. This activation process may take up to 5 working days from the day which the reward was earned. It will be added to the balance of the account and is viewable from ‘your account’. It is only possible to redeem the Frillo-cash once the balance has reached at least £10 and it can be redeemed in the form of love2shop E-Vouchers. For the terms and conditions surrounding the use of love2shop vouchers please visit Once redeemed, the balance of the Frillo-cash in the relevant account will drop by the amount redeemed immediately and you will receive an email confirming your new balance. It may take up to 5 working days for the E-Voucher to be sent to the email address provided for the account. It is vitally important that the email address associated with the account is correct and private to the owner of the account. Missing emails and subsequently vouchers may not be refunded or replaced and the balance of Frillo-cash in your account will not be replaced. The vouchers and email containing them is to be treated as though it is cash and therefore not refundable after theft or loss. A customer may lose the right to claim/redeem or collect Frillo-cash if they fall into any one of the following descriptions; 1. The customer has breached any of the terms and conditions imposed by the company viewable at 2. The customer has breached any of the terms and conditions imposed by love2shop viewable at 3. The customer has failed to provide a secure email address to which the vouchers can be electronically sent. 4. Any further reason as deemed by the management of Frillo ltd to have significantly altered the contract between Frillo and the customer or affected the customer’s eligibility to receive vouchers. Upon receiving the love2shop vouchers it is now the customer’s responsibility to abide by the rules imposed by Love2shop and to keep track of the expiry of such vouchers and rules on which stores they are eligible for. Refer a friend campaign From time to time we may run a ‘refer a friend’ campaign with the offer of Frillo cash as a prize for convincing a friend to start shopping with Frillo. For clarity, a friend has been ‘referred’ once they have placed their first order and therefore gained a Frillo account. It is up to the friend who has been referred to ensure they provide the relevant promotional code at the time prompted in order for the friend who has done the referring to receive the prize. Frillo will not reimburse the referring friend for any mistakes or failure to provide the promotional code at this point, nor will we reissue the promotional code. Once a friend has successfully been referred please allow up to 5 working days for the Frillocash amount to be credited to your Frillocash account. We reserve the right to withhold Frillocash rewards if we feel, within reason, that the offer is being abused and/or the parties involved are acting in a manner prohibited by any point in these terms and conditions. Paper Promotion – 99p a ream This offer runs for a limited time only, or until stocks last, whichever ends sooner. A maximum of 10 boxes of paper can be purchased per customer. Frillo reserve the right to withdraw this offer at any time and without reason. Free Delivery Offer 

  • UK standard mainland delivery only
  • Minimum Order £30 (ex VAT)
  • Frillo reserve the right to withdraw this offer at any time and without reason.